Our reputation built on customer satisfaction.
You are here:

Phone Scams

Just thought I’d try and be helpful by letting you know that a phone scam from a couple of years ago is back again… This could cost you anything from £100 to £1000.

The Scam:

A company purports to be either Microsoft or a Microsoft Partner and then tells you the customer that they have been informed that your computer is infected with a virus and running slow… They then ask you to go to your computer and they can show you proof by accessing the “event log” which would normally contain errors. The errors they claim are virus related and your computer needs to be cleaned.

The customer will then either be told to access the companies website and allow then to take control of the computer and then ask for the customers credit card details to take a payment and / or signs them up for a maintenance contract.

We would recommend you to tell the calling company that they don’t own a computer and hang up.


Google search : Microsoft phone scam

What the “which” magazine is saying:


Action Fraud website: “Microsoft has found that thousands of people have received fraudulent phone calls from scammers claiming to be from the company. The fraud is said to cost each victim more than £500.
[17 June 2011]” http://www.actionfraud.org.uk/microsoft-reveals-extent-of-phone-scam-june11

Custom built computers for total flexability
All our work is guaranteed - No fix, no fee
Free help and support
Remote technical support
Repairs - Upgrades - Virus removal - Networking - Diagnostics - Web sites - Help and support
Bullguard internet security £29 12 months protection for 3 computers

(Visitors by appointment only)

Albany Computer Services
312 Kimberworth Park Road
Kimberworth Park
S61 3LS

Tel: 01709 551255
Tel: 0845 869 3556

Skype: albany.computers
VOIP Sipgate: 869 3556

Company Reg. No. 3193227
Registered address as above. Registered in Cardiff

Working hours

Monday 9.30am to 6pm
Tuesday 9.30am to 6pm
Wednesday 9.30am to 6pm
Thursday 9.30am to 6pm
Friday 9.30am to 6pm
Saturday 10am to 1pm
Sunday Closed

We reserve the right to close early on any evening. If you are traveling to see us please phone to check our availability.

Some of the services we provide.

  • Website Hosting & Design
  • Computer upgrades
  • Computer repairs
  • Computer sales
  • Consumables
  • Virus removal
  • Data backup & Recovery
  • Networking (Wired & Wireless)
  • Configurations
  • Spreadsheet created
  • Databases created
  • Document templates
  • Business process re-engineering
  • Day to day help and support for home and business

We can do most things a home user or business may need.