Our reputation built on customer satisfaction.
You are here:

Customer Charter

(our promise to you)

We will always…

  • Be cheerful, courteous and genuine in our dealings with you.
  • Talk to you in plain English and avoid jargon.
  • Give fair prices for our products, services and expertise.
  • Only sell what’s right for you and never anything you don’t need.
  • Only sell brand new goods unless you request or agree otherwise.
  • Keep you fully informed on work we’re doing for you. If we hit problems we’ll call you to discuss before incurring costs.
  • Respect your confidentiality. We will never look through your files. We won’t back-up or store your data without your consent.
  • Clearly identify ourselves when visiting you. We’ll work tidily and clean up thoroughly before we leave.
  • If things go wrong we will correct our mistakes as quickly as we can and with the minimum of impact to you.
  • Welcome opportunities to help and advise you on issues or problems. If you have a problem, bring it in to us and let us help you - free of charge if we can.
  • If you have a complaint about us or what we’ve sold you, please raise it at the earliest opportunity. We take all complaints as genuine and seriously. We will do everything we reasonably can to resolve issues to your satisfaction.
Custom built computers for total flexability
All our work is guaranteed - No fix, no fee
Free help and support
Remote technical support
Repairs - Upgrades - Virus removal - Networking - Diagnostics - Web sites - Help and support
Bullguard internet security £29 12 months protection for 3 computers

Albany Computer Services
312 Kimberworth Park Road
Kimberworth Park
S61 3LS

Tel: 01709 551255
Tel: 0845 869 3556

Skype: albany.computers
VOIP Sipgate: 869 3556

Company Reg. No. 3193227
Registered address as above. Registered in Cardiff

Working hours

Monday 9.30am to 6.00pm
Tuesday 9.30am to 6.00pm
Wednesday 9.30am to 6.00pm
Thursday 9.30am to 6.00pm
Friday 9.30am to 6.00pm
Saturday 10.00am to 1.00pm
Sunday Closed

We reserve the right to close early on any evening. If you are travelling to see us please phone to check our availability.

Some of the services we provide.

  • Website Hosting & Design
  • Computer upgrades
  • Computer repairs
  • Computer sales
  • Consumables
  • Virus removal
  • Data backup & Recovery
  • Networking (Wired & Wireless)
  • Configurations
  • Spreadsheet created
  • Databases created
  • Document templates
  • Business process re-engineering
  • Day to day help and support for home and business

We can do most things a home user or business may need.